Operations Manager

About Us 

Cygnus Compliance Consulting is a rapidly growing firm specializing in regulatory compliance for financial institutions. Our mission is to reduce financial crime and compliance costs through innovative consulting solutions and our upcoming product suite, Open Compliance. We are looking for a strategic and highly organized Chief of Staff to support executive leadership in scaling operations and driving business efficiency. 

Role Overview 

The Operations Manager will oversee daily business functions, optimize workflows, and ensure smooth internal operations. This role is critical for scaling the company’s operations while maintaining high service delivery standards. This role requires a proactive individual who can manage cross-functional projects, improve internal processes, and enhance decision-making at the highest level. 

Summary of Key Responsibilities:  

• Serve as a trusted partner to the leadership team, helping to set and operationalize strategic priorities. 
• Manage and improve internal business processes and operational workflows for the professional services group 
• Develop and implement policies to enhance operational efficiency and compliance. 
• Oversee operational initiatives, ensuring efficiency and alignment with business goals. 
• Oversee project management efforts, ensuring timely delivery and execution. 
• Coordinate with finance, HR, and technology teams to support business growth. 
• Identify operational gaps and implement process improvements to enhance scalability. 
• Track key performance indicators (KPIs) and implement process improvements. 
• Manage key reporting, dashboards, and business metrics to support data-driven decision-making. 
• Ensure compliance with company policies, industry regulations, and client expectations. 
• Act as a key liaison between internal teams, external stakeholders, and partners. 
• Lead vendor management and procurement activities. 
• Support HR functions, including hiring, onboarding, and team development. 
• Support budgeting, forecasting, and financial reporting efforts. 

This summary provides a general list of certain key job responsibilities but is not intended to provide a detailed description of all work requirements that may be inherent in the job or to capture all responsibilities for this position.  

Summary of Minimum Qualifications and Knowledge Requirements:  

• 7 years of experience in operations, business management, or strategy (preferably in financial services, compliance, or consulting). 
• Proven track record of optimizing business processes and driving operational efficiency. 
• Experience with process automation, project management tools, and workflow optimization. 
• Proficiency in Microsoft Excel (advanced), Power BI, and Python (basic to intermediate) for data analysis and reporting. 
• Familiarity with SQL, VBA, or RPA (Robotic Process Automation) tools is a plus. 
•  Experience with financial modeling, KPI tracking, and business intelligence tools. 
• Strong analytical and problem-solving skills with a data-driven approach. 
• Excellent communication and stakeholder management skills. 
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment. 
• Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field. 

This list provides a general summary of the minimum qualifications for this position. Meeting this minimum level of standards does not automatically qualify an individual for this position; all candidates will be evaluated based on these minimum standards as well as other criteria relevant to the position, in Cygnus’s sole discretion. In addition, Cygnus retains the discretion to interpret and apply these requirements in its sole discretion. 

Compensation:  

Compensation, which will be competitive and commensurate with experience, will include a base salary, commission and may include a discretionary bonus. Cygnus offers a comprehensive employee benefits package.  

Cygnus is an equal opportunity employer and does not unlawfully discriminate against current or prospective employees on the basis of race, color, religion, sex, age, national origin, pregnancy, child birth, or a related medical condition, familial status, marital status, sexual orientation, gender identity, gender expression, disability, veteran status, citizenship, ancestry, genetic information, or any other characteristic prohibited by law.  

• *** The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.