What are the responsibilities and job description for the Conversational AI Lead/Architect position at Cygnus Professionals Inc.?
Technical Lead Conversational AI Integration Resource
Onsite – Charlotte NC Alternative option St Louis MO
- Minimum 3 years relevant technical work experience, at least developing and implementing Conversational AI
- Knowledge on KORE AI is plus but will explore other options
- Recent experience with Conversational AI projects and KoreAI (optional).
- Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.
- Intent identification and LLM development
- Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
- Proficiency in integrating AI solutions with RESTful APIs and external services.
- Knowledge of web services, data retrieval, and integrations.
- Hands-on experience with conversational AI platforms, frameworks, and tools.
- Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
- Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
- Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
