What are the responsibilities and job description for the Flow Design(Servicenow) position at Cygnus Professionals Inc.?
o 6 years of experience in ServiceNow development, with a strong focus on Flow Designer and IntegrationHub.
o Prior experience in the telecom industry is highly preferred, with knowledge of common telecom systems such as OSS/BSS, CRM, and network monitoring.
o Experience working with REST/SOAP APIs, web services, and data integrations in a telecom environment.
• Technical Skills:
o Strong proficiency in ServiceNow Flow Designer with experience in designing, building, and troubleshooting workflows.
o Experience with ServiceNow Studio, Business Rules, Client Scripts, Catalog Item Configuration, and ServiceNow Scripting (JavaScript).
o Knowledge of ITIL and telecom-related processes such as provisioning, network management, and incident management.
o Experience with automation in telecom service management, including ticketing, billing, and provisioning workflows.
