What are the responsibilities and job description for the QA Testing position at Cygnus Professionals Inc.?
Role: QA Testing
Location: San Antonio. TX
Duration: Long Term Contract
Interview Process: 2 Rounds
Job Description:
Proficient in QA testing, HTML, CSS, Java Script and Accessibility Testing tools and certifications
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Experience 2.5-5 Years
Qualification B-Tech
Skill (Primary): Technical Skills (IB Captive)-Programming/Scripting Languages-Java Script
