What are the responsibilities and job description for the MF COBOL, Customer/1, Billing Finance position at Cymansys?
Job Details
Role: MF COBOL, Customer/1, Billing Finance
Location: Remote
Job Type: Contract -W2
Job Description:
Location: Remote
Job Type: Contract -W2
Job Description:
- Expert Knowledge: Provide specialized insights in customer service and service order management.
- Technical Support: Resolve customer issues and provide functional support.
- Documentation: Assist with project documentation and training materials.
- Liaison: Coordinate with support teams to ensure timely issue resolution.
- Mentoring: Train and mentor new associates during onboarding.
- Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
- Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubles
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