What are the responsibilities and job description for the Deskside Support Technician position at Cynet Systems?
Job Description : Pay Range : $20hr - $25hr Provide desk-side support to various business lines / departments. Responsible for end-user hardware / software installation, troubleshooting, and maintenance. Responsible for end-user hardware / software procurement, inventory, and allocation management. Responsible for coordination with other service teams for incident resolution and request provisioning. 2nd\3rd line desktop support experience. Outstanding customer service. Outstanding presentation & communication. Strong Microsoft Windows o\s experience - Especially for Windows 10. Fault analysis for Microsoft Office 365 Suite. 2nd line fault analysis and experience with Outlook / Exchange Online. Mobile device Support. Experience in supporting VPN and remote connection tools, in relation to Broadband technologies. Experience providing remote fault analysis, via verbal communication and IT remote control tools. ctive Directory user account administration experience.
Salary : $20 - $25
