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Deskside support technician

Diverse Lynx
New York, NY Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/13/2025

Client is looking for candidates who has working in Financial Domain and Trading & also skilled candidates with strong hands-on experience as per attached JD and below Functional skills.

Tech Skill :

  • Azure AD Hybrid Env Admin :

Access Management,

  • Build and register devices to AD
  • Trouble shooting a. &b. Activities.
  • M365 support

    • Basic troubleshooting of office products (Outlook, word, excel, Power point)

  • OneDrive,
  • SharePoint
  • MS Teams
  • MDM Intune :

    • Managing devices in Intune

    Laptops

  • Smart Phones
  • Intune (Windows) Autopilot

    • Building / rebuilding laptops using autopilot policies

  • Understanding of step-by-step process
  • Video Conferencing room support - Logitech, MS teams

    • Logitech rally Kit, Bar support.

  • Microsoft Teams rooms support (MTR)
  • Desktop / Laptop Setup

    • Building / rebuilding laptops

  • Desk setup (Power / Network)
  • Hands & Feet- Server / Data Rooms

    • Patch Panel Network cabling

  • Physical server support
  • Service Now user experience

    • Basic knowledge of the tool - Incident, Problem, Change , service request & Asset mgmt. module

    Functional Skills :

  • ITIL process understanding.
  • Financial domain support
  • IT Asset and inventory Management
  • VIP user support
  • Situation and priority management
  • Minimum Relevant experience - 3 years

    • Soft Skills :

  • Effective communication and interpersonal skills
  • Ability to work under pressure situations
  • Problem solving skills :

    • Desirable :

  • COTS Apps support skills
  • Certifications : ITIL foundation, MCSE, Azure foundations
  • Apple / MAC devices management
  • SOP based procurement
  • Trade floor support

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