What are the responsibilities and job description for the Deskside Technician position at Cynet Systems?
Job Description:
- We are seeking a self-starter with an excellent customer service orientation and technical skills in deskside support.
- The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users.
- We are looking for an energetic, enthusiastic, highly motivated and organized individual.
- A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
- Ideal candidates should be tech savvy, embrace new technology and changes quickly.
- The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.
- Minimum Associates degree in Computer Science or related field.
- Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
- Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors.
- Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience.
- Printer support can include various brands of printers, various types of scanners.
- Familiarity with Microsoft Active Directory Experience with computer asset tracking
- Experience with user ID creation.
- Some experience with support and administration of network phones (VoIP system).
- Understanding of Symantec Virus Scan software.
- Ability to work with multiple platforms, devices, etc.
- Ability to research and resolve technical issues and know what to do next and/or when to escalate for help.
- Ability to walk and bend and perform labor-related duties of connecting computer equipment.
- Ability lift up to 50 lbs. when moving electronic equipment
- Ability to maintain and abide with compliance activities driven from a central compliance group.
- Ability to communicate technical information to non-technical audiences.
- Must be amenable with doing Overtime or off-hour work when needed.
- Strong sense of customer service.
- Good organizational skills.
- Excellent Verbal and Written Communication Skills.
- Ability to multi-task Team-oriented / team player and other duties as requested.
- Required Skills: Organizational Skills, Customer Service, Networking, Printer Support, Team Player.
- Additional Skills: Microsoft Office, Excellent Verbal And Written Communication Skills, Printers, Active Directory, Remedy, Symantec, Software Troubleshooting, Self Motivated, Retail Sales, Microsoft Windows, Self-Starter, It Service Management, Service Desk, Voip, Turbine, Customer Service Oriented.
