What are the responsibilities and job description for the Desktop Engineer/Support position at CYNET SYSTEMS?
Job Description
Job Description
Job Description :
- 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
- Reliable attendance.
- Customer services skills and temperament.
- No coarse, abrasive or condescending language used over the phone to customers.
- No argumentative demeanor.
- Takes ownership, not defensive about blame.
- Empathetic.
- Patient with upset and / or angry customers.
- Analytical.
- Problem solver (troubleshooting skills).
- Trainable.
- Self-starting and Initiative.
- Able to simplify explanations so that the customer understands.
- Experience in customer service-oriented workplace.
- IT experience and knowledge in the following.
- Desktop Support (Remote Support).
- Windows 10 Operating System.
- Mapping network drives.
- Global Protect support (VPN).
- General NAS knowledge.
- Office Suite (particularly Outlook 2013 or higher).
- Preferred ServiceNow Ticketing System experience.
- Experience with Desktop Support work.
- Experience working in a fast-paced and ever-changing environment (adaptability).
- Experience working with, and as an active part of, a lively team (team player).
- Multi-tasking ability.
- Documentation skills (clear, concise).
- Experience with Active Directory.
- Experience with remote support or desktop support.
