What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Description:
- Create and maintain operating system images, driver packages and task sequences in SCCM or MDT.
- Security update management using SCCM or WSUS.
- Working knowledge of OS deployment using SCCM & MDT.
- Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools.
- Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.
- Complete configuration, installation and support of equipment in an environment conducive to the specifications.
- Applying modifications and customizations to the OS through registry modifications.
- Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM.
- Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .msi development and modification.
- Knowledge of BitLocker and Encryption.
- Developing utilities and processes to optimize images and installation procedures.
- Develop and document design specification and build processes.
- Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.
- Full Understanding of downloading and and deploying software updates using SCCM 2012, Creating Packages, Applications, Task sequences.
- Experience in creating and providing sccm database reports.
- Knowledge Microsoft Office and Office 365 Proplus Product suites and administration.
- Deploying SCCM OSD Task Sequences.
- Knowledge of Azure AD and Azure domain join.
- Define/test and certify client computing hardware standards and configuration for end users.
- Security hardening for Windows client operating systems.
- Knowledge to use Group Policy and System Center Configuration Manager to centrally deploy changes throughout the environment.
- Good Knowledge of Windows 10 operating system is a must.
- Good Command on SCCM 2012 or later versions.
- Experience in Handling Windows Imaging Project.
- Good Command on ImageX or DISM tool, Dell Kace.
- Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer.
- Application Compatibility Toolkit.
- Windows System Image Manager.
- OSCDIMG,BCDBoot,etc.
- Windows Reinstallation Environment.
- User State Migration Tool(USMT).
- Windows 7/8.1/10/2008R2/2012R2.
- Backup and Disaster Recovery Solutions.
- Networking concepts including IP addressing, DHCP, DNS, etc.
- Excellent communication and conversation skills (Verbal and Written).
- Good documentation skills.
- Good working knowledge of MS OFFICE (Including MS Project and Visio.
- Should have great customer handling skills.
- Able to handle unforeseen situations.
- Ability to communicate technical issues clearly in person, on the telephone and in written documents.
- Good problem analysis and problem solving skills.
- Strong customer focus and good teamwork skills.
- Experience in Linux/Unix platforms installation & imaging.
- Experience in software development, processes, and methods.
- QA/Software Testing/Troubleshooting experience.
- Relevant 5-7 Years.
- Preferred to have 70-680,70-698,70-697,70-698, 70-689,70-692,70-687,70-688.
- Compulsory MCSE/MCITP/MCSA/MCTS.
- Preferred to have 70-401(SCCM 2007) or 70-243(SCCM 2012).
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