What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Details
We are looking for Desktop Support Technician for our client in San Diego, CA
Job Title: Desktop Support Technician
Job Type: Contract
Job Description:
Job Description:
Pay Range: $19hr - $24hr
- As an Onsite Support Technician with a minimum of three years of technical experience in providing quality services.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follow through on action steps to prevent them.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
- Perform end-user support-related security and controls and compliance-related tasks such as access reviews, risk assessments, control verifications, facility inspections, and maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $19 - $24
