Desktop Support Technician

Desktop Support Technician in San Diego, CA(Onsite - Monday to Friday)

As an Onsite Support Technician with a minimum three years of technical experience in providing quality services to the end users, which includes the following key roles and responsibilities:

Provide customer facing end-user support that includes:

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.

Perform onsite updates, Configuration changes, or Software installations.

Provide onsite technical assistance to End Users.

Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.