What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Description
Job Description
We are looking for Desktop Support Technician for our client in Jersey City, NJ
Job Title : Desktop Support Technician
Job Location : Jersey City, NJ
Job Type : Contract
Job Description :
Pay Range : $30hr - $35hr
Responsibilities :
- Troubleshoot and replace laptop and PC hardware.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to the next level of technical staff.
- Set up, maintain and troubleshoot.
- Participate in the IT Support queue which will result in assigning and prioritizing open issues.
- Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.
- When appropriate, determine the appropriate group for escalation.
- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local / networking printing, e-mail, connectivity, remote access, and hardware issues.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware.
- Manage customer issues and requests by creating, tracking and documenting technical solutions.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Build\deploy new workstations (desktops laptops).
- Install\upgrade hardware\software on Windows workstations.
- Troubleshoot assigned tickets to determine if the issue can be resolved or determine appropriate groups for escalation.
- Maintain positive relations through effective customer follow-up.
Qualifications :
Company Description
visit our career site to see all open positions @ http : / / jobs.cynetsystems.com
Company Description
visit our career site to see all open positions @ http : / / jobs.cynetsystems.com
Salary : $30 - $35
