What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Details
We are looking for Desktop Support Technician for our client in Berkeley Heights, NJ
Job Title: Desktop Support Technician
Job Type: Contract
Job Description:
Job Description:
Pay Range: $20hr - $24hr
Responsibilities:
- Manage the ticket queue in the remedy system and ensure they are resolved and closed within the defined service level maintenance.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Strong understanding of Client based Operating Systems.
- Strong ticketing system experience.
- Proficient understanding of level 1 Helpdesk services.
- Strong understanding of end user hardware.
- Strong knowledge of client based applications.
- Proficient with common network protocols (TCP/IP) for device connectivity issues
- Excellent customer engagement and customer service skills.
- Strong desire to help, share, and assist others.
- Excellent analytical skills, Work Ethic and Problem-solving skills.
- Basic Safety knowledge in order to assist users with ergonomic equipment.
- Ability to lift heavy equipment within stockroom.
- Customer experience - CSAT focused with Customer is #1 Attitude.
- Professional and courteous and Ability and patience to work in a high dense client environment.
- Flexible for travelling to remote sites/Collocations.
- Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $24
