What are the responsibilities and job description for the Human Resource Representative position at CYNET SYSTEMS?
Job Description:
Pay Range: $21hr - $26hr
Essential Functions:
Pay Range: $21hr - $26hr
Essential Functions:
- Provides administrative support to the Human Resources Department.
- Responsible for organizing and filing materials for active and terminated employee files in OnBase.
- Maintains schedule for the HR Conference Room.
- Coordinates ordering department supplies.
- Oversees department inventory of supplies.
- Oversees the control file of requisitions and orders received.
- Contacts vendors for service/repair of equipment.
- Maintains database of current union grievances and assists HRBP s with correspondence Performs other duties project assistance as assigned.
- Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines.
- Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations.
- Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating complex transactions to supervisor, manager, customer service specialists or tier two for resolution as appropriate.
- Partner with HR counterparts (in Shared Services and across institutions) to ensure all escalated issues are resolved and service levels met.
- Take ownership of all assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
- Assist and encourage users to make effective use of self-service options, empower them to solve inquiries.
- Educate and inform customers of the full range of shared service support available to them.
- A combination of education and experience may be substituted for requirements.
- Bachelor s degree or relevant professional experience.
- One to two years administrative experience in a fast-paced, multi-faceted working environment.
- Demonstrated ability to organize, prioritize and work independently required.
- HR experience preferred.
- Excellent customer service/communication skills are essential for this position.
- Must possess a working knowledge of PeopleSoft, Microsoft Word, Excel and Power point.
Salary : $21 - $26
