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Information System Analyst

Cynet Systems
Milpitas, CA Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 5/10/2025

Job Description :

Pay Range : $36.50hr - $41.50hr

Responsibilities :

  • Daily CR Check.
  • Working on SNOW ticketing queue; creating help desk tickets.
  • Diagnosing and resolving technical issues with hardware or software systems.
  • Supporting Conference Rooms (Zoom) and events.
  • Documentation; write and update documentation of all IT / Systems Processes.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
  • Maintaining an inventory of PC hardware equipment and software programs.
  • Providing relocation of PC systems as needed.
  • ssisting with special projects on various issues as needed.
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Must Have :

  • Experience in supporting end-users (in person / remote) in a corporate environment.
  • Experience with Zoom CR.
  • Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
  • ble to work independently as well as with a team.
  • Knowledge of ITIL and ITSM best practices.

    • Nice to Have :

  • 4 year college degree in relevant field.
  • Mac knowledge.
  • Be able to troubleshoot video conference rooms.
  • IT COMPTIA certifications; 2 years.
  • General knowledge of networking such as TCP / IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless.

    • Salary : $37 - $42

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