What are the responsibilities and job description for the Information System Analyst position at Objectwin Technology Inc.?
Job Title : Information System Analyst - I
Location : Milpitas, CA 95035 (Onsite)
Duration : 12 Months Contract on W2
Job Description :
Top Daily Responsibilities
Daily CR Check
Working on SNOW ticketing queue; creating help desk tickets
Diagnosing and resolving technical issues with hardware or software systems
Supporting Conference Rooms (Zoom) and events
Documentation; write and update documentation of all IT / Systems Processes
Additional Responsibilities :
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Assisting with special projects on various issues as needed
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Must Have :
Experience in supporting end-users (in person / remote) in a corporate environment.
Experience with Zoom CR
Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
Able to work independently as well as with a team
Knowledge of ITIL and ITSM best practices
Nice to Have :
4 year college degree in relevant field
Mac knowledge
Be able to troubleshoot video conference rooms
IT COMPTIA certifications; 2 years
General knowledge of networking such as TCP / IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless
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