What are the responsibilities and job description for the Infrastructure Operations Engineer position at Cynet Systems?
Job Description :
Pay Range : $47hr - $52hr
Responsibilities :
- Oversee the delivery of new infrastructure projects and deployments, ensuring compliance with SLAs and performance metrics.
- ssist in managing the daily operations of on-premises and cloud-based infrastructure components for in-scope services.
- Collaborate with other technology tower leads as needed to drive service improvements and operational excellence.
- Collaborating with outsourced service providers, ensuring adherence to contractual obligations and service quality.
- Monitor and evaluate provider performance, implementing corrective measures as needed to maintain high standards.
- Lead initiatives to enhance operational processes and service delivery.
- Provide expert advice and support to users, focusing on efficient problem resolution and user satisfaction.
- Contribute to the development and implementation of service roadmaps, identifying opportunities for innovation and improvement.
- Work closely with architects to align solutions and other services with business objectives.
- Work closely with Infrastructure leadership to ensure technical support teams comply with IT Service Management policies and processes, leading initiatives to enhance service delivery and efficiency.
- Collaborate with Enterprise Architecture to leverage in-depth understanding of support requirements, conducting regular reviews of operational readiness criteria to ensure the stability, supportability, and scalability of new or modified solutions.
- Facilitate cross-team collaboration to drive resolution of complex issues with support from other IT groups as required.
- ssist in day-to-day IT service delivery escalations relative to operational performance of hosting and compute support teams.
- ct as the Subject Matter Expert in core infrastructure technologies.
Qualifications :
Salary : $47 - $52
