What are the responsibilities and job description for the :: Infrastructure Operations Engineer position at Tekfortune Inc?
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Job Title : Infrastructure Operations Engineer
Location : Waltham, MA 02451
Mode : Contract (6 Months) (Onsite)
The Infrastructure Operations Engineer is responsible for delivering high-quality service, advice, and technical support for services within the IT infrastructure. This role requires a commitment to customer service excellence, operational efficiency, and technical expertise. The ideal candidate will have significant experience in the design and architecture of IT infrastructure, both on-premises and in the public cloud. This position involves design and hands on technical capabilities to ensure the delivery of IT infrastructure projects, support, and maintenance.
Assist in the day-to-day operations of in-scope services, ensuring the stability and integrity of mission-critical infrastructure, applications, and systems.
Key Responsibilities :
- Oversee the delivery of new infrastructure projects and deployments, ensuring compliance with SLAs and performance metrics.
- Assist in managing the daily operations of on-premises and cloud-based infrastructure components for in-scope services.
- Collaborate with other technology tower leads as needed to drive service improvements and operational excellence.
- Collaborating with outsourced service providers, ensuring adherence to contractual obligations and service quality.
- Monitor and evaluate provider performance, implementing corrective measures as needed to maintain high standards.
- Lead initiatives to enhance operational processes and service delivery.
- Provide expert advice and support to users, focusing on efficient problem resolution and user satisfaction.
- Contribute to the development and implementation of service roadmaps, identifying opportunities for innovation and improvement.
- Work closely with architects to align solutions and other services with business objectives.
- Work closely with Infrastructure leadership to ensure technical support teams comply with IT Service Management policies and processes, leading initiatives to enhance service delivery and efficiency.
- Collaborate with Enterprise Architecture to leverage in-depth understanding of support requirements, conducting regular reviews of operational readiness criteria to ensure the stability, supportability, and scalability of new or modified solutions.
- Facilitate cross-team collaboration to drive resolution of complex issues with support from other IT groups as required
- Assist in day-to-day IT service delivery escalations relative to operational performance of hosting and compute support teams
- Act as the Subject Matter Expert in core infrastructure technologies
Qualifications :
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https : / / www.tekfortune.com / careers / .
