What are the responsibilities and job description for the Network Technician position at CYNET SYSTEMS?
Job Description
Job Description
Job Description :
- Four (4) plus years of experience on supporting and managing network infrastructure and network-related devices or experience as agreed with Company.
- Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
- Experienced in Site Services support for network device maintenance and support (console / remote).
- IT / Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony ( IPT ), and Radio Frequency ( RF ) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal ( VSATs ).
- Respond to ServiceNow incident tickets.
- Patching cable installation and recovery.
- Installing power leads.
- Installing, removing or swapping equipment.
- Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
- Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
- Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
- Troubleshooting and patching power cables /
- Identifying a switch port location /
- Pinging key Devices and performing DNS lookups.
- Troubleshooting, installing, and where necessary removing equipment and / or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor s technician is at the site.
- Assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
- Perform IMAC activities for end user business LAN and voice devices.
- Adhere to Company change management procedures and practices.
- Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).
- Adhere to Company s Business Continuity Plans and Disaster Recovery Plans.
- Provide smarthands support for other telecommunications infrastructure, including, but not limited to :
- Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
- WiFi and BLE systems.
- Microwave systems installation, maintenance, troubleshooting and repair.
- Radio systems (HF, VHF, UHF, 2-way, radar, ...) installation, maintenance, troubleshooting and repair.
- VSAT installation, maintenance, troubleshooting and repair.
- Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
- lpWAN (low-power WAN) systems such as LoRaWAN.
- Other IIoT / OT systems.
- Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
- IP Telephony (IPT) installations at end user location.
- Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire / Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
- Work cooperatively and collaboratively with and across other organizations to restore services.
- Company Design and Engineering Teams.
- Global IT Service Desk.
- IT Operations Center (ITOC).
- Telco s.
- Managed service providers.
- Company BU s.
- Support of IT / Telecoms requirements and activities for BUs , Major Capital Projects ( MCPs )) and Merger, Acquisition, and Divestiture ( MAD ) projects as guided and required by the network team.
- Participate, as requested, in Root Cause Analysis, post incidents.
