What are the responsibilities and job description for the Operations Analyst position at Cynet Systems?
Job Description : Responsibilities :
Serves as a lead or subject matter expert in the planning, development, testing, deployment and evaluation phases of the SDLC for Client.
Maintains a comprehensive understanding of Client functionality and its role in achieving business objectives.
Responsible for eliciting, documenting and maintaining functional and non-functional requirements as enhancement user stories.
Participates in business requirement gathering and refinement sessions alongside business subject matter experts, partner programs, and agencies and extremal vendors.
Reviews and provides feedback on technical requirements created by the vendors, programs, or agencies.
ssists in the development and execution of user acceptance test scripts.
Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.
Coordinates with Agile Solution Manager to communicate issues and resolutions.
Creates and maintains business and systematic process flows.
Collaborate with Client Business Solution Owner to create clear communication to end users on all process or procedural changes.
Coordinates with vendors and technical staff to ensure the functionality of automated systems is consistent with, and in adherence to, prog policies, laws, regulations, and best practice standards by users.
ssists with the development of change management plans for transition to new or upgraded systems.
Provides business user support and oversight statewide in the use of all data systems for the program.
Serves as liaison between business users and technical staff in the implementation and development of business process automation.
Preferred Qualifications :
Bachelor's degree in a related field from an accredited college or university and the following.
Four plus years of experience with technology development projects acting as a liaison between business users and technical staff.
Two plus years of experience automating and documenting business processes.
Two plus years of experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
Experience with technology development projects.
Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute - Business Analyst (PMI-PBA), or similar certification.
Technical Competencies :
dvanced skills in Microsoft Word, Excel (e.g., VLOOKUP's and pivot tables), and PowerPoint.
Intermediate skills in SharePoint and information databases.
Excellent oral, written, analytical, presentation and interpersonal communication skills.
bility to communicate complex information in a clear and concise manner.
bility to organize and evaluate data to drive decision making.
bility to evaluate program and process effectiveness.
Understanding of how data systems interact and ability to troubleshoot data discrepancies.
Strong knowledge / experience of program development and implementation.
bility to gather business user needs and translate those needs to technical staff that are responsible for the coding and development of data systems.
bility to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Knowledge of the needs and processes necessary to automate processes.
bility to understand business user needs and translate those needs to technical staff that are responsible for the coding and development of technical systems.
bility to multi-task, prioritize and work independently as well as in team environments.
bility to collaborate and work effectively as a team member.
bility to develop trusting relationships and resolve conflict.
bility to work with diverse communities and sensitivity to needs and concerns of various cultural groups.
Physical Position Requirements (Due to nature of job) :
Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings.
The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
Close visual acuity to perform an activity such as : preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
Full range of hand and finger motion for data entry purposes.
background check will be completed upon hire, which may consist of any or all of the following : criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records.
Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person.
ll applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview.
The job posting may be subject to being closed at any time without notice.
Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy.
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