What are the responsibilities and job description for the Patient Support Coordinator position at CYNET SYSTEMS?
Job Description:
Pay Range: $23hr - $27hr
Accountabilities:
Pay Range: $23hr - $27hr
Accountabilities:
- Greets patients in a courteous and professional manner.
- Adheres to protect patient confidentiality.
- Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
- Schedules patient s evaluation in a timely manner while accommodating patient s needs.
- This includes but no limited to: laboratories, diagnostic testing and consultations as needed.
- Schedules patient mandatory teaching classes.
- Understands the procedures for scheduling patients, and gives proper patient instructions.
- Notifies patient of upcoming appointments in a timely manner.
- Arranges patient clinic appointments as requested by the physician.
- Communicates all changes with patient and case information to all involved personnel.
- Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
- Works with various hospital personnel to resolve issues and accommodate patient.
- Preps charts for clinic, selection committee, and tumor board (if applicable).
- Assists in clinic with clerical and scheduling needs.
- Assist in translation as needed (if applicable).
- Provides phone coverage as needed.
- Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
- Ability to work independently and in a team setting to accomplish duties in a timely manner.
- Knowledge of proper chart format.
- Performs other duties as assigned.
- Insurance knowledge.
- Customer Service.
- High school or equivalent.
- Experience in acute care or ambulatory care setting.
- Entry level accepted.
- Emergency Response/Recovery: In the event of an emergency, the employee holding this position is required to report to duty in accordance with the university s Emergency Operations Plan and/or the employee s department s emergency response and/or recovery plans.
- Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
- Mandated Reporter: A mandated reporter who in Candidate's or Candidate's professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident.
- The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours.
- By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and Client s policy.
- Assist with all aspects of patient care.
- Coordinate clinic schedules, patient appointments and follow up.
- Answers patient phone calls, verify insurance benefits, prepare charts for clinics and prepare charge tickets for clinic visits.
- Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre op packets to patients with surgery instructions, preparing surgery charge tickets and compiling letters of medical necessity.
- Assist the office with clerical duties.
- Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling.
- Must work with any and every physician in the Surgery Department.
- Other duties as assigned.
- Must be comfortable with computers and medical terminology.
- In depth knowledge of all insurance types.
- Knowledge of medical terminology preferred.
- Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.
Salary : $23 - $27
