What are the responsibilities and job description for the Senior Business Analyst Collaboration Success position at CYNET SYSTEMS?
Job Description:
Pay Range: $70hr - $88.89hr
Responsibilities:
Pay Range: $70hr - $88.89hr
Responsibilities:
- Define and lead collaboration success & enablement strategy and processes.
- Identify, monitor, publish and manage goals and measurements to show collaboration success impact.
- Coordinates multi-channel communications campaigns to drive technology adoption.
- Collaborates with various stakeholders across unified communication, in-room experience & content collaboration capabilities stakeholders.
- Oversee the creation, management, and awareness of the centralized repository of technology enablement resources (videos, how-to, quick-start guides, etc.).
- Facilitate or oversee enablement and awareness events (Ask the Expert, Immersion Experiences, webinars, lunch and learns, focus groups etc.).
- Manage the bi-annual collaboration tools effectiveness survey process to establish and track promoter metrics.
- Partner with operations, engineering, and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions.
- Connect with line-of-business leaders to ensure participation in their events and team meetings to drive change management and adoption strategies.
- Monitor emerging technology trends and leverage workplace analytics, usage metrics and survey results to ensure initiatives are driven by objective data.
- Oversee network of enablement agents and champions, facilitate knowledge sharing and collaboration across the enterprise through regular engagement.
- Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies.
- Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment.
- Proven ability to lead, influence and work well at all levels of an organization and in a cross functional team environment.
- Highly developed consultative, facilitation, project management and presentation skills.
- Demonstrated ability to synthesize data, set actionable goals and drive metrics and execution.
- Experience in running multiple cross-cultural/global teams and projects.
- B.S. or M.S. in Computer Science/Business or related area is desired.
Salary : $70 - $89
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