What are the responsibilities and job description for the Senior Desktop/Technical Support Analyst position at Cynet Systems?
Job Details
We are looking for Senior Desktop/Technical Support Analyst for our client in Richmond, VA
Job Title: Senior Desktop/Technical Support Analyst
Job Type: Contract
Job Description:
Job Description:
- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
- Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee AntiVirus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.).
- Expert working knowledge and experience with Email application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.).
- Basic experience with IT inventory control, ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Good understanding of Network and IT security.
- Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
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