What are the responsibilities and job description for the Desktop Technical Support Analyst position at Rose International?
Job Details
Date Posted: 03/05/2025
Hiring Organization: Rose International
Position Number: 479140
Job Title: Desktop Technical Support Analyst
Job Location: Richmond, VA, USA, 23224
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 30.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Desktop Support, DHCP, LAN, Troubleshooting, WAN
Job Description
***Only qualified Desktop Support Specialist candidates located in the Richmond, VA area to be considered due to the position requiring an onsite presence***
REQUIRED SKILL/ EXPERIENCE:
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.): 3 Years
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, AntiVirus Software, and various software: 3 Years
Basic knowledge with setup, configuration, and troubleshooting of mobile devices: 3 Years
Basic experience with the setup and support for IT presentations utilizing equipment and software: 3 Years
Basic experience with IT inventory control and reporting: 3 Years
Basic experience with IT staff training via in person or electronic media: 3 Years
Basic experience with analog and digital phone configuration and troubleshooting: 3 Years
Working knowledge and experience with computer application installation, administration, and training: 3 Years
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively: 3Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner: 3 Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand: 3 Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing: 3 Years
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Antivirus Software, Adobe Acrobat Reader/Writer, and other commercial business software products
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with Email application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with analog and digital phone configuration and troubleshooting
Good understanding of Network and IT security
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
Possesses excellent customer service skills and is teamwork oriented
ABOUT THE ROLE:
Need a skilled Desktop/Technical Support Technician, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
Start date: 03/24/2025
Location: Richmond, VA
interviews: Both Web Cam and In Person Interview
Note: This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton area, to support remote benefits offices on occasion. Any required travel will be reimbursed
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 479140
Job Title: Desktop Technical Support Analyst
Job Location: Richmond, VA, USA, 23224
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 30.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Desktop Support, DHCP, LAN, Troubleshooting, WAN
Job Description
***Only qualified Desktop Support Specialist candidates located in the Richmond, VA area to be considered due to the position requiring an onsite presence***
REQUIRED SKILL/ EXPERIENCE:
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.): 3 Years
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, AntiVirus Software, and various software: 3 Years
Basic knowledge with setup, configuration, and troubleshooting of mobile devices: 3 Years
Basic experience with the setup and support for IT presentations utilizing equipment and software: 3 Years
Basic experience with IT inventory control and reporting: 3 Years
Basic experience with IT staff training via in person or electronic media: 3 Years
Basic experience with analog and digital phone configuration and troubleshooting: 3 Years
Working knowledge and experience with computer application installation, administration, and training: 3 Years
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively: 3Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner: 3 Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand: 3 Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing: 3 Years
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Antivirus Software, Adobe Acrobat Reader/Writer, and other commercial business software products
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with Email application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with analog and digital phone configuration and troubleshooting
Good understanding of Network and IT security
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
Possesses excellent customer service skills and is teamwork oriented
ABOUT THE ROLE:
Need a skilled Desktop/Technical Support Technician, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
Start date: 03/24/2025
Location: Richmond, VA
interviews: Both Web Cam and In Person Interview
Note: This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton area, to support remote benefits offices on occasion. Any required travel will be reimbursed
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
