What are the responsibilities and job description for the Senior Service Parts Associate position at CYNET SYSTEMS?
Job Description:
Responsibilities:
Responsibilities:
- Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
- Uses appropriate personal protective equipment.
- Carries out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
- Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
- Escalated customer issues to supervisor when needed.
- Maintains a neat and clean appearance in the customer parts area and parts warehouse.
- Personally leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
- Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
- Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods.
- Participates as a team member on parts department related improvement assignments and projects as needed.
- May lead small, limited portions of improvement activities.
- Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
- Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.
- Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
- Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer focus - Building strong customer relationships and delivering customer centric solutions.
- Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
- Identifying parts.
- Computer skills (MS and outlook products).
- Diesel terminology; Automotive background.
