What are the responsibilities and job description for the Senior Technical Support Analyst position at Cynet Systems?
Job Details
We are looking for Senior Technical Support Analyst for our client in Richmond, VA
Job Title: Senior Technical Support Analyst
Job Location: Richmond, VA
Job Type: Contract
Job Description:
Job Description:
- Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
- Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
- Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office.
- Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
- Additionally, the Candidate installs software to end user PCs as requested.
- Candidate performs PC troubleshooting as needed.
- Candidate manages loaner laptops ensuring they are updated and patched as needed.
- Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.
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