What are the responsibilities and job description for the Technical Support Analyst position at Info Origin Inc?
Hey Professionals!!
Hope you are doing well.
We have long term contract role for Technical Support Analyst in Richmond, VA (Hybrid)
Please review the job description below and let me know -
Position Title: Technical Support Analyst
Location: Richmond, VA (Hybrid)
Interview Process: Only Webcam
Position Type: Contract
Client:- State of VA
- Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
- Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
- Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
- Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
- Additionally, the Candidate installs software to end user PCs as requested.
- Candidate performs PC troubleshooting as needed.
- Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to Client's staff.
Job Type: Contract
Pay: $22.00 - $32.00 per hour
Schedule:
- 8 hour shift
Experience:
- Technical Support: 4 years (Required)
- password resets: 2 years (Required)
- Software troubleshooting: 2 years (Required)
- Computer hardware: 2 years (Required)
- CompTIA: 1 year (Required)
- Microsoft Windows Server: 2 years (Required)
Ability to Commute:
- Richmond, VA 23173 (Preferred)
Work Location: In person
Salary : $22 - $32
