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Service Desk Personnel

CYNET SYSTEMS
Nashville, TN Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

Job Description :

IT Call Center Experience Preferred :

  • Able to handle call volume of up to 30 calls per day.
  • People / Customer Service skills required.
  • Printer Administration and Troubleshooting.
  • Server Print Queue, and local Queues.

Active Directory Management :

  • Able to navigate Different OUs.
  • Able to look up attributes.
  • Able to reset password and unlock accounts.
  • InTune Management included but not limited to two-factor authentication.

    • iOS Management, Support, and Deployment :

  • Setting up new phones / Ipads.
  • Resetting iTunes accounts.
  • Resetting network settings.
  • Backup / Restore device data.

    • Video Conferencing :

  • Cisco WebEx.
  • MS Teams.
  • Cisco Presence video solutions.

    • Network Troubleshooting :

  • Internal vs external.
  • VPN.
  • LTE.
  • Wifi.

    • Application Troubleshooting :

  • Account permission.
  • Compatibility settings.
  • Browser vs installed.
    • Remote Support :
  • MSRA.
  • RDP.
  • TEAMs.
  • Webex.

    • Hardware Deployment :

    ServiceNow :

  • Ticket management.
  • Ticket assignment.

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