What are the responsibilities and job description for the Service Desk Personnel position at LanceSoft?
Job Description : SERVICE DESK
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People / Customer Service skills required
- Printer Administration and Troubleshooting - Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
- iOS Management, Support, and Deployment
- Setting up new phones / Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup / Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- TEAMs
- Webex
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
