What are the responsibilities and job description for the Service Writer position at CYNET SYSTEMS?
Job Description:
Responsibilities:
Responsibilities:
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customers needs, gather pertinent information, and open work orders.
- Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
- Works with the Service Supervisor and/or Team Lead to schedule job assignments.
- Develops positive relationships with key customers; resolves customer concerns regarding Clients' or distributor warranties; explain charges to customers.
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
- Tech appointment scheduling.
- Dealership or similar field experience.
- Computer experience.
- Worked in a customer service or generator repair sales experience.
- Level of education required: High school diploma or equivalent.
- 2 Years of experience.
