What are the responsibilities and job description for the Service Writer position at Vital Force Solutions?
12 month contract
Job Summary
The Service Writer serves as the primary point of contact for customers, ensuring high-quality customer service and promoting business growth at the branch location. This role involves managing customer relationships, analyzing customer needs, creating work orders, preparing repair plans, and ensuring customer satisfaction through effective communication and service coordination.
Key Responsibilities
Skills: problem-solving,time management,interpersonal skills,performance monitoring,communication,customer issue resolution,customer service,work order management,customer satisfaction,basic,work orders,organizational skills,automotive,problem solving,sales skills,service orders,repair plan development,scheduling and coordination
Job Summary
The Service Writer serves as the primary point of contact for customers, ensuring high-quality customer service and promoting business growth at the branch location. This role involves managing customer relationships, analyzing customer needs, creating work orders, preparing repair plans, and ensuring customer satisfaction through effective communication and service coordination.
Key Responsibilities
- Customer Interaction: Serve as the primary contact for customers, both over the phone and at the branch, developing and maintaining positive relationships with key customers.
- Work Order Management: Analyze customer needs, gather relevant information, and open work orders. Provide accurate quotes, develop repair plans, and schedule work.
- Repair Plan Development: Create detailed work orders, including diagnostic plans, quotes, and repair plans. Determine the length of repairs based on parts and labor availability and review plans with the Service Supervisor/Team Lead before contacting the customer.
- Scheduling and Coordination: Work closely with the Service Supervisor and/or Team Lead to schedule job assignments and manage repair timelines.
- Customer Issue Resolution: Develop strong customer relationships and resolve concerns regarding warranties (Client or distributor), explaining charges and repair processes.
- Performance Monitoring: Monitor key performance metrics for the workshop, such as labor productivity and customer satisfaction, and assist in achieving service goals.
- Proven customer-facing skills with a focus on building relationships and providing excellent service.
- Experience in a dealership or similar service environment is highly preferred.
- Proficiency with computer systems and software, including service management tools and basic office applications.
- Previous experience in a service writer or similar customer service role in the automotive or heavy equipment industry.
- Familiarity with Client or distributor warranties is a plus.
- Knowledge of repair processes, parts ordering, and job scheduling.
- Strong communication and interpersonal skills, with the ability to effectively manage customer relationships and resolve concerns.
- Detail-oriented with excellent organizational skills to manage multiple work orders and repair schedules.
- Ability to work collaboratively with service teams and supervisors to ensure timely and efficient repair services.
- Problem-solving mindset to address customer inquiries and service challenges proactively.
- High school diploma or equivalent required. Additional training or certification in automotive or service-related fields is a plus.
Skills: problem-solving,time management,interpersonal skills,performance monitoring,communication,customer issue resolution,customer service,work order management,customer satisfaction,basic,work orders,organizational skills,automotive,problem solving,sales skills,service orders,repair plan development,scheduling and coordination
Salary : $18 - $20
