What are the responsibilities and job description for the ServiceNow Administrator position at CYNET SYSTEMS?
Job Description
Job Description
Job Description : Responsibilities :
- Assists in developing standard IT configuration and asset management methodology.
- Develop CMDB policy, processes, and knowledge base.
- Conduct reporting on configuration audits and reconciliation.
- Maintains CIs to ensure CMDB accuracy and completeness.
- Drives visibility on process adherence and compliance improvement opportunities
- Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace.
- Support and administer the tool for configuration and asset management, ServiceNow Client, and additional applications or modules as assigned.
- Conduct Client workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance.
- Create and document requirements for efficient process design that includes self-service options with limited manual effort.
- Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy / integrity, and extending the scope of Asset Management.
- Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance.
- Draft technical process documentation.
