What are the responsibilities and job description for the ServiceNow Administrator position at Integrated Resources, Inc?
Job Description
Job Description
Job Title : ServiceNow Administrator
Location : Atlanta, GA (Remote)
Duration : 4 Months (High Possibility of Extension)
Interviews : Web Cam Interview Only
Position Summary : The client
is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.
Key Responsibilities :
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy, processes, and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
Create and document requirements for efficient process design that includes self-service options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy / integrity, and extending the Product of Asset Management
Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
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