What are the responsibilities and job description for the Technical Analyst / Communications position at Cynet Systems?
Job Details
We are looking for Technical Analyst / Communications for our client in Frankfort, KY
Job Title: Technical Analyst / Communications
Job Type: Contract
Job Description:
Job Description:
- Meeting and communicating with Medicaid staff to understand and meet their website communications goals and requirements.
- Aligning the website with the organization's brand, strategy, and standards.
- Auditing content and removing duplicate information.
- Completing tests to ensure website efficiency and quality.
- Creating strategies to improve website traffic.
- Developing website content to support organizational goals and strategies.
- Ensuring the website complies with the appropriate laws and regulations (including 508 accessibility standards).
- Evaluating competitors' websites.
- Following industry best practices.
- Identifying ways to improve website user experience.
- Planning, creating, implementing, managing, monitoring, and updating websites for DMS divisions, leadership, programs, and key initiatives.
- Producing sitemaps that represent and visualize the website's structure and functions.
- Replying to, troubleshooting, and resolving website issues.
- Working with the SharePoint content management system to edit, review, and update websites.
- Analyzing and documenting user requirements, procedures, and problems related to website editing and improving.
- Serving as a resource and support for DMS staff related to website needs and requests.
- Serving as a department liaison to Cabinet for Health and Family Services technology and web development leaders to address website development and functionality issues; website design requests; and troubleshoot any website issues or problems.
- Assuring the timely editing and publishing of web-related content, including requests made on deadline.
- Assisting current site editors with editing needs.
- Leading bi-weekly website editing meetings, identifying agenda items, and communicating needs related to website editing and improvements.
- Creating and maintaining documentation, including editing and website support requests and website resources.
- Ensuring compliance with Medicaid policies, rules, and regulations.
- Informing DMS communications team members about website editing requests and department communications needs as they relate to the web.
- Bachelor s degree in computer science, communications, information technology, or a related field.
- 3 years experience with website editing and content management.
- Ability to communicate technical information effectively to both technical and non-technical stakeholders.
- Ability to work on multiple tasks at any one time while maintaining high quality standards.
- Must possess effective written and verbal communication skills.
- Must be detail-oriented, self-motivated, and able to work independently and in conjunction with team members.
- Good understanding of accessibility and plain language standards.
- Knowledge of SharePoint and/or related content management system.
- Prior experience with copy editing and website design.
- Prior experience with website coding.
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