Communications Technical Analyst

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Communications Technical Analyst for our client. Virtual interviews will be conducted through Microsoft Teams. The chosen candidate will be required to be onsite in Frankfort, KY for two days for Onboarding. Training will be done virtually.

Currently seeking a qualified candidate to fill one Technical Analyst for Communications position for ongoing project in Frankfort, KY. The candidate will be responsible for website editing and content management for both internal and external websites.

Location: Remote (Onsite for 2 days for onboarding in Frankfort, KY)

Job Description:

• Meeting and communicating with Medicaid staff to understand and meet their website communications goals and requirements.
• Aligning the website with the organization's brand, strategy, and standards.
• Auditing content and removing duplicate information.
• Completing tests to ensure website efficiency and quality.
• Creating strategies to improve website traffic.
• Developing website content to support organizational goals and strategies.
• Ensuring the website complies with the appropriate laws and regulations (including 508 accessibility standards).
• Evaluating competitors' websites.
• Following industry best practices.
• Identifying ways to improve website user experience.
• Planning, creating, implementing, managing, monitoring, and updating websites for DMS divisions, leadership, programs, and key initiatives.
• Producing sitemaps that represent and visualize the website's structure and functions.
• Replying to, troubleshooting, and resolving website issues.

Responsibilities include (but not limited to):

• Working with the SharePoint content management system to edit, review, and update websites.
• Analyzing and documenting user requirements, procedures, and problems related to website editing and improving.
• Serving as a resource and support for DMS staff related to website needs and requests.
• Serving as a department liaison to Cabinet for Health and Family Services technology and web development leaders to address website development and functionality issues; website design requests; and troubleshoot any website issues or problems.
• Assuring the timely editing and publishing of web-related content, including requests made on deadline.
• Assisting current site editors with editing needs.
• Leading bi-weekly website editing meetings, identifying agenda items, and communicating needs related to website editing and improvements.
• Creating and maintaining documentation, including editing and website support requests and website resources.
• Ensuring compliance with Medicaid policies, rules, and regulations.
• Informing DMS communications team members about website editing requests and department communications needs as they relate to the web.

Required Qualifications/Skills:

• Bachelor’s degree in computer science, communications, information technology, or a related field.
• 3 years’ experience with website editing and content management.
• Ability to communicate technical information effectively to both technical and non-technical stakeholders.
• Ability to work on multiple tasks at any one time while maintaining high quality standards.
• Must possess effective written and verbal communication skills.
• Must be detail-oriented, self-motivated, and able to work independently and in conjunction with team members.

Preferred Qualifications:

• Good understanding of accessibility and plain language standards.
• Knowledge of SharePoint and/or related content management system.
• Prior experience with copy editing and website design.
• Prior experience with website coding.