What are the responsibilities and job description for the Customer Service Manager position at Cypress Creek Renewables?
The Company
Cypress Creek Renewables (CCR) is a leading renewables IPP. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Our mission is to power a sustainable future, one project at a time. Since inception, CCR has a development pipeline of more than 30GW. Today we own 2.2GW of solar and through our Operations and Maintenance Services business, Cypress Creek Solutions, we operate 4.9GW of solar projects. The Cypress Creek Solutions organization offers a variety of services to the solar and storage market including turnkey operations and maintenance contracts, module washing, array services, EPC milestone inspections, and Inverter Specialty Services.
Fostering a diverse group of innovative thinkers from all backgrounds, CCR people are drawn to work in a purpose-driven organization. We hope you will join us.
Position Overview
We are seeking a detail-oriented and client-focused Customer Service Manager (CSM) to oversee day-to-day client support and operational excellence within our Solar and Storage Operations and Maintenance (O&M) division, Cypress Creek Solutions. The CSM will ensure service delivery aligns with client expectations, maintain strong relationships, and continuously seek improvements to enhance client satisfaction. This role requires strong organizational, communication, and problem-solving skills, as well as an understanding of the renewable energy industry.
Key Responsibilities
- Day-to-Day Issue Resolution
Serve as a primary point of contact for daily operational inquiries and client requests.
Ensure the delivery of Solar and Storage O&M services meets client expectations and SLAs.
Conduct regular check-ins to monitor client satisfaction and address concerns.
Identify areas for improvement in operational workflows and collaborate with internal teams to implement solutions.
Partner with the Account Manager (AM) to ensure alignment on client strategies, objectives, and growth opportunities.
Education and Experience
Technical Skills
Soft Skills
Key Competencies
Be part of a dynamic team driving renewable energy solutions and providing exceptional service to clients in the Solar and Storage O&M industry. If you're passionate about operational excellence and customer satisfaction, we want to hear from you!
Location : The role will be based in Durham, NC and go into the office on a hybrid schedule.
Benefits :
A note to Recruiting Agencies Cypress Creek Renewables Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of CCR and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.
Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing a workplace that is inclusive and values diversity, and we encourage candidates from all backgrounds to apply.
