What are the responsibilities and job description for the Associate Virtual Card Resolution Specialist position at Cypress HCM?
Job Description
Job Description
Associate Virtual Card Resolution Specialist
This is an exciting opportunity to join a growing global company in the cloud-based software industry. This is a hybrid position based in Draper, Utah.
Responsibilities :
This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.
Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.
Requirements :
1-3 years of experience in retention, payment operations, preferably in financial technology or banking industry.
Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
Has proven ability to learn and adapt to new processes and procedures
Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.
Experience partnering with multiple internal teams (such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures
Exceptional customer service and communication skills.
The ability to cater communication to the appropriate level / channel : team members, cross-functional teams, customers, vendors, and bank partners.
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