What are the responsibilities and job description for the Desktop Support Engineer position at Cypress HCM?
Responsibilities:
- Maintain and improve technical systems of the firm to ensure all employees have the technology they need to complete their work and the firm’s important files and information remain safe and intact.
- Create new user accounts, configure laptops, and set up their desks and workstations.
- Respond to hardware and software problems.
- Manage projects to update end-user hardware and software, including iPhone’s, operating systems, etc.
- Ensure continuity of end-user facing technologies.
- Independently execute tasks related to employee and client facing meetings, such as audio and visual equipment, computer hardware used for presentations, etc.
- Provide high-touch, white-glove support to executives, assistants, and staff.
- Take ownership of issues and ensure prompt resolution of tickets.
- Work on imaging and deployment of computers.
- Work closely with management to develop and execute technical and operational project plans.
- Act as team lead when meeting with various departments to discuss technology initiatives.
- Frequently contribute to idea generation through group meetings and discussions.
- Troubleshoot and resolve day to day technical software, hardware and network issues and assist with other daily requests.
- Provide remote/on-call support.
- Resolve incident tickets through timely & accurate diagnosis and implement an appropriate solution.
- Collaborate and communicate with team members to keep everyone informed.
- Assist with office moves and system upgrades.
Required Skills:
- Excellent verbal & written communications skills.
- Strong understanding of MS365 - Teams, OneDrive/SharePoint, etc.
- Strong knowledge of Windows 10/Windows 11.
- Knowledge of Zoom (meetings, webinars, rooms).
- Hardware – printers, laptops, workstations, iPhones.
- Willing to get hands dirty (moves, installs, etc.).
- Excellent problem-solving skills.
- Can follow procedures, policies, documentation.
- Ability to pro-actively seek solutions to problems.
- Ability to identify areas of improvement for all services being provided by the IT Support Team.
- Experience working under pressure.
Hourly Pay Rate: $50-$60
Salary : $50 - $65
