What are the responsibilities and job description for the Field Service Engineer position at Cypress HCM?
Field Service Engineer
This exciting role will be responsible for ensuring the customers' processing and packaging machinery operate at peak performance and serve as a technical expert. A solid understanding of industrial automation and packaging equipment and troubleshooting skills will be needed to be successful in this role. They are headquartered in the Auburn, WA area. The company specializes in providing packaging innovation at every level of the customer’s operation. If you are an individual who loves to work out in the field with a variety of industries, equipment, and customers, this role could be for you!
Responsibilities:
- Needs a proactive, positive attitude and involves regular travel (50-70% of the time) to various customer sites across the Pacific Northwest
- The position consists of Industrial Equipment servicing and troubleshooting, about 80% of the time, and Industrial Automation equipment integration and installation, about 20% of the time.
- Travel to customer locations on service calls; interact with customers to troubleshoot, maintain, and repair their equipment. (Disassembly and reassembly of machinery, overhaul gearboxes, replace bearings, replace sensors, etc.)
- Read and interpret mechanical assembly drawings, layout drawings, electrical schematics, and bills of materials
- Perform preventative maintenance activities on customer equipment
- Fix-break troubleshooting on down equipment. (Replacement of critical parts, PCBs, Timing belts, conveyor motors, etc.)
- Interpret electrical schematics to repair electrical componentry or wiring
- Identify potential machine failures and problems that may impact customer equipment
- Work with the scheduling team to identify the proper amount of time required for service calls
- Complete relevant service reports and logging of hours, components, etc., used during service calls
- Ensure overall customer satisfaction through excellent customer service and communication
- Machinery integration and installation activities
- Assist in technical activities with suppliers & engineering team
- Participate in Factory Acceptance Testing and installation of new equipment as needed
- Provide technical recommendations on projects
Qualifications:
- Available to travel either by car or by air (50-70% of the time) within the Pacific Northwest area as required by job, including overnight visits at various times.
- Ability to work on-site in Auburn for shop work when needed.
- High school diploma or GED required.
- Two-year technical or trade school degree. A degree in Electronics, Engineering, Electrical, or equivalent is preferred.
- 5 years of industrial mechanical and electrical maintenance experience is required.
- 5,000 hours of experience refurbishing, repairing, and troubleshooting manufacturing, processing, or packaging equipment is preferred.
- Technical certifications (Electrical, robotics, specific machine maintenance) are preferred.
- Strong aptitude and understanding for troubleshooting mechanical and electrical systems and processes
- Knowledge and experience with packaging equipment and materials
- Ability to complete all responsibilities in a timely and professional manner while maintaining quality
- Excellent problem-solving skills for complex systems; able to analyze, research, and gauge when making decisions
- Effective written and oral communication skills at all levels of the organization and with customers
- Demonstrates ability and willingness to learn; owns mistakes and seeks to increase knowledge
Salary Range:
- $70,000-100,000 depending on experience.
Salary : $70,000 - $100,000
