What are the responsibilities and job description for the Renewals Manager position at Cypress HCM?
Job Description
Job Description
Renewals & Deal Manager
Overview :
The Renewals Manager supports a team of Customer Base Account Executives and will be an individual contributor on a robust team consistently supporting operational transactions related to subscription renewals and add-on opportunities. In this role, you will be responsible for renewal & add-on pricing and deal structuring, renewal tracking, order management, data and financial modeling.
About the Role
This role will be cross-functional, supporting our Sales, Customer Success Managers, Marketing, Strategy, and Finance organizations. Success in the role requires a teammate approach, ability to work across organizations with disparate needs, creativity and original thinking to proactively identify new and different approaches to analyzing data, and to synthesize multiple information sources to generate fresh strategic insights.
Key Areas of Responsibility
Partner with & support Customer Base Sales (Account Executives, Sales Director, VP) with closing renewals and upsell business in a timely manner
Ability to own a large number of active deals, identify problems, and suggest solutions with process management, solid consultation skills, be financially savvy
Provide guidance on renewal strategy to increase value based renewal pricing
Prepare proposals, including renewal rate calculations and contract preparation
Track and manage all activity in Salesforce (SFDC).
Verify existing contracts, data integrity of new quotes, review terms and conditions, and ensure all new documentation is aligned with company guidelines and policies.
Work closely with Finance and Legal teams to ensure all contracts are accurate
Respond to questions from customers and sales reps on any aspect of a deal cycle
Contract redlining experience is influential to the success of this role
Prepare monthly reports outlining renewal and upsell Key Performance Indicators
Partner with other renewals team members as appropriate to assist with successful completion of deal cycles
Basic Qualifications
Minimum of 3 years’ experience in renewals, sales operations, account management, and / or equivalent client engagement.
Other Qualifications
Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally
Proficiency with Salesforce.com is ideal
Standout colleague : experience working across functions to prepare customer / client facing proposals
Sophisticated communication style engaging with cross-functional teams and leadership
Must be motivated, goal-oriented and able to deliver as well as internalize feedback.
Ability to balance contending priorities across multiple deals simultaneously.
Experience performing data analysis, modeling, and / or financial analysis to support or drive business decisions
Comfortable addressing groups and executive management
Requires ability to withstand frequent pressure as a result of demanding workload while maintaining a positive demeanor
Comfortable in a fast-paced, high-volume environment.
Strong oral and written communication skills (with 3 years proven experience working with external clients ideal).
Possess high degree of honesty and integrity while maintaining confidentiality.
Curiosity about knowledge of our products, company goals and how the Renewal and Add-On business intersect with them.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Renewals Manager?
Sign up to receive alerts about other jobs on the Renewals Manager career path by checking the boxes next to the positions that interest you.
