Manager, Renewals

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place!

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.

The Manager, Renewals is responsible for leading and managing the renewal team to ensure the successful renewal of customer contracts and subscriptions. This role involves strategic planning, team management, and cross-functional collaboration to maximize customer retention and revenue growth. The ideal candidate will have strong leadership skills, a strategic mindset, and a proven track record in managing renewal processes.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of Renewals Specialists, providing guidance, support, and training to ensure high performance and professional development.
• Strategic Planning: Develop and implement strategies to optimize the renewal process, improve renewal rates, and increase customer retention.
• Process Optimization: Analyze current renewal processes and workflows, identify areas for improvement, and implement best practices to enhance efficiency and effectiveness.
• Customer Relationship Management: Oversee customer interactions related to renewals, ensuring a positive experience and addressing any complex issues or escalations.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) related to renewals, such as renewal rates, revenue retention, and customer satisfaction. Prepare and present reports to senior management.
• Cross-Functional Collaboration: Work closely with sales, customer service, and finance teams to coordinate renewal efforts, address customer needs, and resolve any issues that impact renewals.
• Contract Management: Ensure accurate and timely processing of renewal contracts, including reviewing contract terms, negotiating renewals, and managing documentation.
• Customer Retention: Develop and execute strategies to enhance customer loyalty and minimize churn. Identify opportunities for upselling or cross-selling additional products or services.
• Compliance and Governance: Ensure all renewal activities comply with company policies, legal requirements, and industry standards.
• Budget Management: Manage the renewal team's budget, including resource allocation and expense tracking.
  
  

Qualifications:

• Education: Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience). Advanced degree or certifications in management or related areas is a plus.
• Experience: Proven experience in a managerial role with a focus on renewals, account management, or customer success. Experience in a leadership role is required.
• Skills:
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM systems and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to develop and implement strategic plans.
• Knowledge of contract management and renewal processes.
• Personal Attributes:
• Strategic thinker with a focus on results.
• Customer-centric with a commitment to delivering exceptional service.
• Ability to work under pressure and manage multiple priorities.
• Adaptable and proactive in addressing challenges.
  

Working Conditions:

• Office-based role with the possibility of remote work depending on company policy.
• May require occasional travel for meetings or training sessions.
  
  

Salary:- $110,000 - $130,000 base plus 20% bonus

As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.