What are the responsibilities and job description for the Revenue Recovery Account Specialist position at Cypress HCM?
Revenue Recovery Account Specialist
As a Revenue Recovery Account Specialist, you will be responsible for engaging with customers to reinforce the value proposition of our product suite. You'll spend your day dialing outbound to reach both agents and brokers and working with each client to ensure overall satisfaction and to retain customers who are in a pending cancel status. You will use your negotiating and problem-solving skills as you find solutions and process payments, complex discounts, credits and/or extension requests when applicable. You will engage customers who have purchased our advertising products, such as our lead generation subscriptions and advertising programs. You will learn to resell our brand strategy and gain skills to solve potential legal, social media and industry relation escalations. We’ll look to you to be able to think on your feet, drive our value proposition and propel overall customer success.
In addition, you will gauge and coordinate frequently with the Digital Sales Consultant and Sales Management teams servicing these accounts. You can also expect to interact with other internal and external stakeholders such as our collection department.
We promote a collaborative, versatile environment, and you should be willing and able to help out with other projects as needed.
Daily, you will work on the phone talking to customers. Typically, you will handle approximately 100 calls per day engaging with small to midsize accounts.
Your key duties and responsibilities will be to:
- Take inbound and make outbound calls to agents daily
- Re-build value in our company solutions for agents and brokers who are in a pending cancel status
- Offer consistent communication and timely resolution for our agents
- Resolve Retention issues on agent and broker accounts
- Meet or exceed minimum collection goals
- Meet or exceed a minimum outbound call requirement
- Engage customers with the highest level of respect and integrity
Qualifications:
- Bachelor’s Degree required and 2 years related experience
- High tolerance for engaging with dissatisfied clients
- Familiarity with advertising products and services required
- Familiarity with Salesforce preferred
- Knowledge of Excel and Google Mail required
Must have an ability to:
- Work cross functionally with sales, support, collections and accounting to retain customer relationships
- Trouble-shoot and resolve customer service issues
- Meet deadlines and work well under pressure
- Multi-task and set priorities
- Work the predesigned work schedule
- Leverage established negotiation tactics
- De-escalate customer frustration
- Build rapport quickly and often
Compensation: $25.00 - $30.00 per hour
ID#: 1377995
Salary : $25 - $30
