Lead Medical Assistant

Job Description

Job Description

SVH PrimeCare

SUMMARY

The Lead Medical Assistant will oversee, monitor and motivate their team to achieve goals that contribute to the growth of the organization. The individual in this position will work to create an environment that promotes positive communication, encourages teamwork, and demonstrates flexibility in order to maximize the efficiency and accuracy of the team. The Lead Medical Assistant must provide team leadership for patient care and lead by example to achieve a high standard of excellence with compassion and integrity for the patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform all duties of a Medical Assistant
• Serve as a “model employee”, exceeding performance expectations of a Medical Assistant
• Reinforce employees to follow office policies (uniform, food / drink, cell phone, internet use)
• Monitor employee break and lunch schedules
• Responsible for training new hires and assisting management with interviewing applicants upon request
• Assess the workload of the clinic throughout the day and suggest staffing adjustments to accomplish all tasks with the team
• Ensure staff EHR tasks (workqueues and messages) are completed according to timeliness requirements
• Perform quality checks for all tasks and provide follow-up training as needed in collaboration with clinic leadership
• Troubleshoot I.T. issues, reporting to vendor and Management in the process pf resolution
• Participate in EHR training as a superuser to assist and to serve as a resource for the clinic
• Participate in clinic process improvement activities, reporting areas of success and areas where improvement is needed
• Provide feedback to management for employee performance evaluations and counseling sessions.
• Keep track of inventory, stock and order supplies for the office
• Report facility needs to manager and escalate accordingly (janitorial, plumbing, lighting, too hot / too cold, etc.)
• Communicate employee concerns and / or problems to management.
• Regularly track and review POS Patient Experience scores to identify areas for improvement
• Lead regular huddles providing updates to staff
• Verbally acknowledge providers who are in need of assistance and provide support assistance
• Supervises the completion of quality controls
• Maintain the OSHA requirements
• Maintain current CPR certifications
• Primary Care Clinics : Adhere to patient-centered medical home policies and procedures in conjunction with NCQA guidelines
• Other duties as assigned

EDUCATION and / or EXPERIENCE

Must have Certificate of Medical Assisting from an accredited college or technical school; and have at least 2 years of related experience (e.g., health care setting, customer service, etc.) and / or training; or equivalent combination of education and experience. Must have a current BCLS / CPR certification. The employee performing this position is expected to have some experience with medical terminology and understanding of the medical insurance process. S / he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

There are no direct supervisory responsibilities. Indirect responsibilities may include monitoring employee productivity, providing constructive feedback and resolving problems.

CONDITION OF EMPLOYMENT :

Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

The range displayed on this job posting reflects the target for new hire salaries for this position.