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Senior Dispatcher

Cyprus Air
Lorton, VA Full Time
POSTED ON 1/20/2025 CLOSED ON 3/19/2025

What are the responsibilities and job description for the Senior Dispatcher position at Cyprus Air?

Cyprus Air is a Heating and Air Conditioning company serving the VA, MD, and DC metro area since 1967. We are a stable, family-owned business that treats our employees like family.

We're currently seeking 2 full-time Senior Dispatchers to join our team!


Responsibilities:

  • Provide the Team with support that will better serve our customers
  • Dispatch the technicians to their jobs and ensure technician invoice notes are accurate.
  • Engage in Employee supervision and training for all process and procedures regarding Technicians, Office Staff, to follow through with solutions and remedies
  • Monitor the Dispatch Board and ensure that we have coverage for all jobs
  • Complete any Calls needed for the day
  • Create any Folders needed for the next day or the day of the appointment 
  • Ensure correct job assignments in the operating software
  • Review and respond to emails received from the night before and consistently respond to those received on a daily basis
  • Perform additional duties and responsibilities as directed by Ownership and management.

Qualifications:

  • At least 7 years of experience in a customer service position
  • At least 5 years of experience in a supervisory position
  • At least 5 years of dispatching experience strongly preferred


Benefits:


  • Health and dental Insurance
  • Paid time off
  • 401(k) with matching
  • Flexible schedule
  • Tuition reimbursement
  • Referral program
  • Professional development assistance
  • Parental leave
  • Employee assistance program


Our office is located at 7319 Lockport Pl, Lorton, VA 22079. Apply to this position, or feel free to stop by with your resume for a same-day interview!

Salary : $18 - $28

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