What are the responsibilities and job description for the Customer Experience Specialist position at Cytiva?
Accelerate Your Potential in Life Sciences
Cultivate a career where you can make a real difference in the lives of others.
At Cytiva, part of Danaher's diverse portfolio of businesses, our mission is to drive innovation that saves lives and transforms human health.
You will thrive in an inclusive environment where your unique perspective matters. Our continuous improvement culture empowers you to turn ideas into impact – innovating at the speed of life.
As a Customer Experience Specialist, you will work closely with our expert Service Delivery team across the Americas, reporting to Kevin Malantic.
This role involves providing exceptional customer service to internal and external customers, opening service requests, and dispatching corrective repairs/preventative maintenance work orders in a timely manner.
Key responsibilities include:
- Delivering outstanding customer experience through timely issue resolution and effective communication with cross-functional teams.
- Opening and prioritizing service requests, ensuring seamless execution of corrective and preventative maintenance work orders.
Requirements:
- High School Diploma or equivalent required.
- Minimum 1 year of experience in customer-facing roles or call center environments.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).
Preferred qualifications include:
- Salesforce and Service Board experience.
Cytiva offers a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and a 401(k) plan. This position is eligible for bonus/incentive pay.
Equal opportunities are available regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics.
We value diversity and strive to create an inclusive workplace. If you require reasonable accommodation during the application or interview process, please contact us at applyassistance@danaher.com.
