What are the responsibilities and job description for the LICENSED CUSTOMER SERVICE REPRESENTATIVE position at D'Alesio-Trettel Insurance Services Inc?
Join D'Alesio-Trettel Insurance Services Inc, a vibrant, community-focused insurance agency located in Washington, Pennsylvania. We are seeking a passionate and dedicated Licensed Customer Service Representative to join our local team. At D'Alesio-Trettel Insurance Services Inc, we prioritize building strong relationships with our clients, and your role will be central to maintaining and enhancing this commitment. As a Licensed Customer Service Representative, you will be crucial in ensuring customer satisfaction through personalized service and industry knowledge. If you thrive in a dynamic, people-oriented environment and are eager to be part of a professional team that values positive working relationships, we welcome you to join us in offering top-tier service. With a friendly and inviting atmosphere, D'Alesio-Trettel is a great place to grow your career.
Benefits
Annual Base Salary Bonus Opportunities
Mon-Fri Schedule
Evenings Off
Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Responsibilities
Customer Interaction : Engage warmly with clients to understand their insurance inquiries and provide effective solutions.
Policy Management : Assist clients in managing their insurance policies, including updates and renewals.
Problem Solving : Address and resolve customer issues promptly and professionally.
Relationship Building : Develop and maintain strong, trusting relationships with our clients to ensure their continued satisfaction and loyalty.
Compliance : Ensure that all client interactions comply with industry regulations and company policies.
Continuous Improvement : Stay informed about the latest insurance products to provide the best service possible.
Requirement
Licensing : Active insurance license in the state of Pennsylvania is mandatory.
Experience : At least 2 years of experience in a customer service role, preferably in the insurance sector.
Customer Service Skills : Excellent interpersonal skills with a proven ability to provide exceptional customer service and resolve issues efficiently.
Communication : Strong verbal and written communication skills to interact clearly and effectively with clients.
Problem-Solving : Ability to assess and address client needs and concerns promptly and accurately.
Attention to Detail : Keen attention to detail to accurately update and manage client records and documentation.
Adaptability : Capability to adapt and thrive in a dynamic and fast-paced environment.
Teamwork : Strong collaborative skills to work effectively with fellow team members.
Technical Skills : Proficient in using customer service software and other related tools.
Salary : $45,000 - $55,000