LICENSED CUSTOMER SERVICE REPRESENTATIVE

Job Description

Join D'Alesio-Trettel Insurance Services Inc, a vibrant, community-focused insurance agency located in Washington, Pennsylvania. We are seeking a passionate and dedicated Licensed Customer Service Representative to join our local team. At D'Alesio-Trettel Insurance Services Inc, we prioritize building strong relationships with our clients, and your role will be central to maintaining and enhancing this commitment. As a Licensed Customer Service Representative, you will be crucial in ensuring customer satisfaction through personalized service and industry knowledge. If you thrive in a dynamic, people-oriented environment and are eager to be part of a professional team that values positive working relationships, we welcome you to join us in offering top-tier service. With a friendly and inviting atmosphere, D'Alesio-Trettel is a great place to grow your career.

Salary: $45000.00 - $55000.00 per year

Benefits

Annual Base Salary Bonus Opportunities

Mon-Fri Schedule

Evenings Off

Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Responsibilities

Customer Interaction: Engage warmly with clients to understand their insurance inquiries and provide effective solutions.

Policy Management: Assist clients in managing their insurance policies, including updates and renewals.

Problem Solving: Address and resolve customer issues promptly and professionally.

Relationship Building: Develop and maintain strong, trusting relationships with our clients to ensure their continued satisfaction and loyalty.

Compliance: Ensure that all client interactions comply with industry regulations and company policies.

Continuous Improvement: Stay informed about the latest insurance products to provide the best service possible.

Requirements

Licensing: Active insurance license in the state of Pennsylvania is mandatory.

Experience: At least 2 years of experience in a customer service role, preferably in the insurance sector.

Customer Service Skills: Excellent interpersonal skills with a proven ability to provide exceptional customer service and resolve issues efficiently.

Communication: Strong verbal and written communication skills to interact clearly and effectively with clients.

Problem-Solving: Ability to assess and address client needs and concerns promptly and accurately.

Attention to Detail: Keen attention to detail to accurately update and manage client records and documentation.

Adaptability: Capability to adapt and thrive in a dynamic and fast-paced environment.

Teamwork: Strong collaborative skills to work effectively with fellow team members.

Technical Skills: Proficient in using customer service software and other related tools.

Company Description
At D'Alesio-Trettel Insurance Services Inc, our priority is helping our customers find the best coverage in order to protect what matters most in life. As an independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. No matter your insurance needs, we can help you find the perfect policy to give you peace of mind.