What are the responsibilities and job description for the Office Customer Service Representative position at D&B Grocers?
Job Description
We are looking for a confident, motivated individual who is able to handle a fast paced environment of answering phones for new and existing customers. Candidate should be ambitious and eager to learn, have a great phone presence, with exceptional organizational and multi-tasking skills.
This position is comprised of 60% general administrative work and 40% inside phone sales.
Responsibilities
· Process orders, tracking orders, data entry, and ensuring the customer gets the proper product
· Establish, develop and maintain positive business and customer relationships
· Expedite the resolution of customer problems and complaints to maximize satisfaction
· Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
-Handle any issues or discrepancies with shipments
Requirements
· Highly motivated and target driven
· Excellent persuasion, communication and negotiation skills
· Bilingual speakers preferred, but not required
· Prioritization, precision, time management and organizational skills
· Relationship management skills and openness to feedback
· Ability to multi-task in a fast paced environment
· Proficiency in the Microsoft Office suite
· Solves problems effectively
· Works well in a team setting
· Fast & accurate 10-key
Position Type
· Full-Time
· 5 days Paid Time Off (after 1 year of employment)
· 10 days Paid Time Off (after 2 years of employment)
· Holiday Pay (after 90 days of employment)
· Health Benefits (after 60 days of employment)
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $17
