IT Technician

The Job

Our company is growing and we are always looking for great people to join our awesome team. Our team members communicate with clients, solve problems, and work tickets, all while giving excellent customer service. We provide a unique experience to our clients by welcoming challenges and going the extra mile in every situation. Our primary focus is developing a strong relationship with our clients so we understand their employees, their business, their goals, and what it takes to make them completely happy with our IT team. We take care of our clients, not just their computers.

Working at D-Best Technologies

At D-Best, we work hard, but still have a life outside the job. More than anything, we look for a good culture fit with our new employees. A natural customer service ability is important for every position. We want really great technicians, but not at the cost of personality. Great customer service starts with a confident, understanding tech who can create a positive experience for each customer.

Technicians that get along with people AND computers

Our ideal candidate has exactly the right combination of interpersonal skills, technical knowledge, and common sense. Job duties consist primarily of handling the day to day technical needs of our clients. Expect to encounter issues with Windows Server, Microsoft 365, Active Directory, Windows 10, Office365, TCP/IP, malicious activity, and specialized line-of-business applications. You must be able to multitask and sometimes handle high-pressure situations. Our positions require strong customer interaction and personality, skills that are not very common among those skilled in IT.

Responsibilities

If words like TCP/IP, Active Directory, VPN, and DNS are meaningless to you, this job may not be a good fit for you. We are looking for candidates with:

• Minimum of 2 years of experience in IT support or help desk role
• Strong working knowledge of the Windows operating system
• Familiarity with networking concepts, including TCP/IP, DNS, and DHCP
• Proficiency with Microsoft Office Suite, Google Workspace, and other common business applications
• Strong problem-solving skills and the ability to think critically under pressure
• Excellent verbal and written communication skills

Benefits

• Competitive wages commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and holidays

How to apply for this job

Please include a resume and anything else that will show us that you are interested in and qualified for this specific position.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT Help desk: 2 years (Required)

Language:

• English (Required)

Ability to Relocate:

• Fort Smith, AR 72903: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25